These are the most frequently asked questions about LIV Student.
What is LIV Student?
LIV STUDENT is the student accommodation brand of VALEO MANAGEMENT, and offers students en-suite accommodation, common areas and services with a very carefully designed for the best student experience.
How do I book a room?
Booking a room with us is very easy:
Go to our websites:
Once you have decided, simply click on ‘Book’ and follow the steps to make your reservation.
If online booking is not your thing or if you have any doubts, contact us by phone or email indicating your preferences (for example, if you want to live with your friends), and we will do our best to make your wishes come true. At LIV Student we like to give you that personal touch.
Can I read the accommodation contract before booking?
Of course you can! When you start booking online, or while we are booking over the phone, we will generate an accommodation contract which will include all the details.
Do I have to be a student to stay with LIV Student?
Yes, as our name suggests, our residents must be students. Therefore, all residents must be in full-time or part-time education and be able to prove it.
Can I live with my friends?
Of course you can! Just give us a call, or tell us the names of your friends when you book, and we’ll do everything we can to make it possible for you to live together.
We want all our residents to live with like-minded people, so if you book as an individual resident with no preference for living with friends, we will do our best to place you in a room close to other residents from your university and/or course.
Can I sign a contract for less than one academic year?
We have a limited number of places for short-term contracts. Call us to find out about your particular situation so that we can offer you a contract tailored to your needs.
Do you have rooms adapted for People with Reduced Mobility (PRM)?
At LIV Student EVERYONE IS WELCOME, and that is why our facilities are adapted so that everyone can enjoy the LIV Student experience. If you have any kind of medical requirement or disability, please call us so that we can assign you a room that suits your needs.
Are there different payment options?
We offer different payment options, because we know that everyone’s situation is different. You can pay monthly or as a one-off payment in advance, whichever you prefer. Your accommodation contract will indicate the payment dates, and you can also check them in your LIV Student user account. Our team is at your disposal if you have any doubts about which option to choose.
I've had an unforeseen event and I don't know if I'm going to be able to pay a fee on time - what can I do?
It can happen to everyone; we understand. Your scholarship or income may be delayed, or something else may come up and interfere with paying your fees on time. Talk to the LIV Student team in your accommodation and explain your situation so we can help you.
How do the deposits work?
All the deposits of our residents are deposited in the corresponding bank and are returned at the end of your stay with us. In the event of non-payment or damage to your room (as well as to the shared living room/kitchen in the case of shared flats) we will deduct the non-payment or repairs from the deposit, so it is important that you use your room and the rest of the facilities responsibly.
Are pets allowed at LIV Student?
We are sorry, but we do not allow pets. Not even that cute little fish in your tank.
However, assistance dogs are welcome. Please ask our team if you have any questions.
What equipment can I find in the gym?
The gym usually has a weight training area, cardio area (cardio machines and elliptical machines) and yoga area (yoga ball and yoga mats). Check with the team for more details.
Can I park my car?
Some of our LIV Student accommodations have parking spaces at a special price for our residents. Check with your residence, we will provide you with all the information.
Do you have a bicycle parking area?
Yes, we have a private bike parking area outside. It is free to use, but you must bring your own lock.
Do you have security systems?
All LIV Student residences are operational 24 hours a day and there is always someone from the team in the accommodation whom you can contact in case of any situation. We also have a closed-circuit camera system, because your safety and peace of mind come first for us.
How can I manage any maintenance incident?
Our maintenance team is always available at the accommodation to solve any incident that may arise during your stay with us. If you have any maintenance problem, please inform the reception team by email, through the LIV portal (“MYLIV LOGIN”) or in person.
What is the LIV Student Experience Programme?
It is a series of events designed to encourage all our residents to immerse themselves in our SPIRIT, while making friends and caring for each other as they discover new experiences.
SPIRIT stands for Social, Personal, Interesting, Recreational, Inspiring and Reflective/Talented. Our residents will help us shape the programme together with our team.
Here’s a little taste of what you can expect:
- Exercise and fitness programmes.
- Cooking masterclasses.
- Music events.
- Discounts and promotions at the coolest places in town.
- Online discounts on partner websites.
- Talks and debates on topics that affect students today, moderated by entrepreneurs and relevant figures in the field.
- Mindfulness and wellbeing workshops.
What elements are included in the kitchen of the shared flat / cluster?
All kitchens have a ceramic hob, oven, microwave and fridge with freezer (half a fridge for each accommodation). You will need to bring kitchen utensils as well as cutlery, pans and crockery.
Is there a cleaning service for the communal areas in the shared flats / cluster?
All communal areas in the shared flats are cleaned weekly or monthly (depending on the accommodation) by our team, but you will still need to keep your room, bathroom and communal areas clean and tidy, as well as having everything put in the dishwasher and taking out the rubbish and recycling in appropriate bags.
How does the "Recommend a friend" programme work?
Recommend the accommodation to your friends to enjoy the experience together and you will receive a discount for each friend you bring to live at the accommodation. Contact our team for more information.
How many megabytes and devices can I use with the LIV Student WIFI?
Our WIFI is unlimited, super-fast and included in your monthly fee. You can connect up to 8 devices in your room via WIFI and the wired connection is up to 100MB. If you still want to connect more items, paying 15€ you can have unlimited devices.
What is included in my room?
Your room comes with a double bed (120cm, 130cm or 135cm depending on the room type) with storage space, wardrobe, USB charging ports next to the bed, power points under your study desk, a desk light, ergonomic study table and chair, window with total darkness blinds and en-suite bathroom.
The studios also have a dining table and a fully functional kitchen including oven and microwave, ceramic hob and compact fridge with integrated freezer.
I am staying in a shared flat, what features are included in the living room of the shared flat?
The lounge includes a 40″ or 50″ Smart TV (depending on the accommodation), sound bar, sofa, half fridge per resident, pouffes and a large dining table with chairs for all residents.
When can I move into LIV Student?
You can move in from the date agreed in your contract, we will contact you with relevant information to make your arrival and move in as comfortable as possible.
What documents do I need to present on arrival?
You will need to present an original photo ID (DNI, Passport or NIE), the first month’s payment and the signed SEPA document.
If you have any questions or comments we are at your complete disposal via email, phone or WhatsApp.
How can I know who I am going to live with?
In compliance with the RGPD (General Data Protection Regulation), we cannot provide you with names or contact details of the other residents, but before your arrival we will provide you with welcome information. There we will inform you how to connect with the rest of the LIV Student residents.
Can I check in at any time?
Yes, of course you can. But in case you are going to arrive outside the usual reception hours, please let us know in advance so that we can help you and everything will be ready for your arrival.
Exceptionally, check-in times may be limited in order to guarantee social distancing and prevent excessive concentrations in the common areas. Should this situation arise, we will inform you well in advance.
Can I sublet my room?
No. You are not allowed to sublet your room to another person during your stay with us.